Terms & Conditions

Terms & Conditions Overview

This website is operated by TCINOB. Throughout the site, the terms “we,” “us,” and “our” refer to TCINOB. This website, including all information, tools, and services available, is offered subject to these Terms & Conditions.

By accessing or using this website, you agree to these Terms & Conditions. These terms apply to all users of the site, including customers, browsers, and visitors.

TCINOB may update, modify, or replace any part of these Terms from time to time. Updates will be published on this page, along with an updated effective date where appropriate. Continued use of the website after changes take effect constitutes acceptance of the revised terms, subject to applicable law.

1. Online Store Terms

Use of this website is permitted only for lawful purposes. Fraudulent activity, misuse of the website, or violations of applicable laws are prohibited.

• Users must provide accurate and complete information.
• Attempts to disrupt website operations, compromise security, or misuse website functionality are prohibited.
• Orders may be cancelled or restricted where fraud, material errors, or violations of these terms are reasonably suspected, subject to applicable law.

2. General Conditions

TCINOB reserves the right to refuse or restrict service where legally permitted and for legitimate business or security reasons.

Information, excluding sensitive payment information, may be transmitted over various networks and adapted to technical requirements. Payment-related data is processed through payment gateways and systems designed to protect transaction information.

Users must not reproduce, duplicate, copy, sell, or exploit any portion of the website or its services without prior written permission, except where permitted by law.

Official communication may be conducted through email, WhatsApp, or other contact channels published on our website.

3. Accuracy, Completeness & Timeliness of Information

Information available on this website is provided for general product and service reference. Although TCINOB makes reasonable efforts to maintain accurate information, occasional errors or omissions may occur.

• Product descriptions and website content may be updated when necessary.
• Prices, specifications, availability, and other information may change.
• Material errors will be addressed appropriately, and affected customers will be contacted where necessary.

Customers should review the product details and applicable policies before placing an order.

4. Product Information & Product Categories

TCINOB offers a range of products, which may include:

• Watches and timepieces
• Sunglasses and eyewear
• Jewellery
• Lingerie
• Fashion accessories and other selected products

Our inventory may include ready-stock, imported, and made-to-order products. Certain items may be sourced or prepared after an order is confirmed.

Due to lighting conditions, screen display variations, materials, and finishing techniques, minor differences in colour, tone, or detailing may occur. Such differences do not automatically constitute a defect. However, products that are defective, damaged, incorrect, or materially different from their descriptions will be assessed under our applicable policies and consumer protection laws.

Customers should carefully review product specifications, sizing, materials, and care instructions before ordering.

5. Pricing & Modifications

• Product prices are displayed on the website and may change from time to time.
• Products or services may be modified or discontinued.
• If a material pricing or product-description error is identified after an order is placed, TCINOB will take appropriate steps to resolve the issue and communicate with the customer.
• Any cancellation, refund, or other remedy arising from such an error will be handled in accordance with applicable law.

6. Order Acceptance & Billing Information

TCINOB reserves the right to review and verify orders before fulfilment.

Orders may require further verification or may be declined where there is a legitimate concern, including:

• Suspected fraudulent activity
• Material pricing or listing errors
• Product unavailability
• Operational or sourcing limitations

Customers are responsible for providing accurate billing information, delivery addresses, email addresses, and contact numbers.

If an order cannot be fulfilled, TCINOB will inform the customer and provide any applicable refund or other remedy in accordance with the law.

7. Shipping & Dispatch

Dispatch and delivery timelines depend on product availability, sourcing requirements, and the customer’s delivery location.

Estimated timelines are indicative and may vary due to international shipping, customs clearance, courier operations, or unforeseen circumstances.

For dispatch-related queries, customers may contact:

Email: support@tcinob.com

Please refer to the Shipping & Delivery Policy for further details.

8. Delivery & Fulfilment

Customers must provide accurate shipping information and remain available to receive their orders.

• Courier tracking may be provided after dispatch.
• If an order is marked as “Delivered” but has not been received, customers should contact TCINOB promptly for an investigation.
• Delivery status may be verified with the relevant courier partner.

Delays caused by logistics, sourcing, customs, or other external factors will be investigated where reasonably possible. Such delays do not automatically determine whether cancellation, refund, or another remedy is available; each case will be handled in accordance with applicable law and the relevant policies.

International Shipping: Some watches may be imported from Hong Kong. The estimated delivery time for these models may be approximately 12–15 days, subject to sourcing, international shipping, and customs clearance.

9. Exchange, Returns & Store Credit

Exchange, return, cancellation, and refund requests are handled under the TCINOB Exchange, Return & Cancellation Policy.

• Eligibility depends on the product, reason for the request, and applicable policy.
• Store credit or exchanges may be offered where appropriate and legally permitted.
• Refunds and other remedies will be provided wherever required by applicable law.

Customers are encouraged to review the relevant policy before placing an order.

10. Payments

TCINOB may accept prepaid payment methods and Cash on Delivery (COD), where available for the order and delivery location.

• Payments are processed through third-party payment gateways and payment service providers.
• Additional payment verification may be requested where reasonably necessary.
• Transactions suspected of being fraudulent or unauthorized may be reviewed or declined.

Payment methods and COD eligibility may vary depending on product, location, order details, and payment-provider requirements.

11. Chargebacks & Payment Disputes

Customers are encouraged to contact TCINOB Customer Support if they have a question about a payment, refund, or order.

Where a payment dispute or chargeback is initiated, TCINOB may submit relevant transaction records, customer communications, order details, and courier tracking information to the payment provider or relevant institution.

Each dispute will be handled based on the available evidence and applicable rules. A delivery scan alone may not conclusively establish that a customer personally received a parcel.

Customers retain any dispute rights available under applicable law and the rules of their payment provider.

12. Customer Communication

Customers may contact TCINOB through the following official channels:

• Customer Support Email: support@tcinob.com
• WhatsApp: +91 98051 18934

Please include your order number when contacting support about an existing order.

13. Intellectual Property

Unless otherwise stated, website content, including text, images, graphics, designs, logos, and branding, is owned by or licensed to TCINOB.

Unauthorized copying, reproduction, distribution, or commercial use of protected content is prohibited, except where permitted by law or with prior authorization.

14. Prohibited Uses

Users must not use this website to:

• Conduct fraudulent or unlawful transactions
• Provide knowingly false or misleading information
• Interfere with website security or operations
• Attempt unauthorized access to accounts or systems
• Violate intellectual property or other legal rights
• Upload malicious code or engage in abusive activity

TCINOB may take reasonable and lawful action in response to violations.

15. Limitation of Liability

To the extent permitted by applicable law, TCINOB will not be liable for losses arising solely from circumstances beyond its reasonable control, including certain courier disruptions, sourcing delays, or temporary website interruptions.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited. Customers may be entitled to remedies where a product is defective, damaged, incorrect, or not as described.

16. Modifications to Terms

TCINOB may revise these Terms & Conditions when necessary to reflect changes in business operations, website functionality, or legal requirements.

The updated terms will be published on this page. Customers should review this page periodically.

17. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be addressed by the appropriate forums or authorities in accordance with applicable law, including applicable consumer protection requirements.

18. Contact Information

For questions about these Terms & Conditions, orders, payments, shipping, or customer support, contact:

Business Name: TCINOB

Customer Support Email: support@tcinob.com

WhatsApp: +91 98051 18934

We will make reasonable efforts to review customer queries and provide a response within an appropriate timeframe.