Shipping & Delivery Policy

Order Processing & Fulfilment

At TCINOB, our products are curated through a combination of ready stock and made-to-order inventory, including selected and imported models.

• Orders are processed after confirmation and verification.

• Certain products may be sourced or prepared specifically upon order placement.

This approach allows us to maintain product quality and offer a diverse collection.

Shipping Timeline

Delivery timelines vary depending on product availability.

1. Ready Stock Products

• Estimated delivery time: 3–5 business days

2. Standard Orders

• Estimated delivery time: 10–12 business days

3. Made-to-Order / Out-of-Stock Products

• Estimated delivery time: Up to 30 days

Important Note on Delivery Timelines

All delivery timelines mentioned above are approximate and indicative.

Since certain products are imported or specially arranged, delivery may vary depending on:

• Product availability

• Sourcing timelines

• Logistics and transit conditions

Customers are advised to review the estimated delivery timeline before placing an order.

International Shipping Note: Some watches are imported from Hong Kong. For these models, the estimated delivery time is 12–15 days, subject to international shipping and customs clearance.

Shipping Method

TCINOB may use Indian Post, Delhivery, Blue Dart Air or other suitable courier partners to ensure secure and efficient delivery, depending on the destination and service availability.

• Shipment details and tracking information will be shared once the order is dispatched, where tracking is available.

• The courier partner may vary depending on the delivery location and shipping requirements.

Order Dispatch

• Orders are dispatched once they are ready for shipment.

• Dispatch timelines vary depending on product availability and whether the item is ready stock or made to order.

• Customers will be informed of significant delays where reasonably possible.

Delivery Responsibility

Customers are responsible for:

• Providing an accurate shipping address and valid contact details.

• Being available to receive the shipment or arranging for an authorized person to receive it.

• Responding to courier-related communication when necessary.

Incorrect addresses, incomplete contact information, or customer unavailability may cause delivery delays or failed delivery attempts.

Delays & External Factors

Although TCINOB aims to deliver orders within the estimated timelines, delays may occur due to:

• Import or sourcing delays

• Customs clearance

• Courier or logistics issues

• Weather conditions or other unforeseen circumstances

TCINOB will make reasonable efforts to assist customers when delays occur. Cancellation, refund, or other remedies will be handled in accordance with the applicable policy and consumer protection laws.

Delivery Confirmation

• Once an order is marked as “Delivered” by the courier partner, the delivery status will be treated as confirmed, subject to verification where necessary.

• If a customer has not received the package despite the delivery status showing “Delivered,” they should contact TCINOB Customer Support promptly so that an investigation can be initiated.

• TCINOB may coordinate with the courier partner to investigate the issue and determine the appropriate resolution.

Damaged or Incorrect Delivery

If a customer receives a damaged, incorrect, or incomplete order:

• Contact TCINOB Customer Support as soon as possible.

• Provide the order number, photographs, and other relevant details.

• An unboxing video is strongly recommended as supporting evidence for transit damage, incorrect items, or missing components.

Claims will be assessed in accordance with the TCINOB Exchange, Return & Cancellation Policy and applicable consumer protection laws.

General Conditions

TCINOB reserves the right to:

• Revise estimated shipping timelines when operational circumstances require it.

• Cancel orders when fulfilment becomes impossible or when a legitimate verification or security concern arises.

• Hold or delay shipments when additional order verification is reasonably necessary.

Where an order is cancelled by TCINOB or cannot be fulfilled, any refund or other remedy will be provided in accordance with applicable law and the relevant order terms.