Warranty Policy

At TCINOB, we are committed to providing quality products across our collections, including watches, jewellery, sunglasses, perfumes, lingerie, and fashion accessories. Our products are inspected according to the applicable quality standards before dispatch.

Warranty coverage, where available, depends on the product category and the specific warranty terms provided at the time of purchase.

1. Product Categories & Warranty Eligibility

Our products may include:

• Watches and timepieces
• Jewellery
• Sunglasses and eyewear
• Perfumes and fragrances
• Lingerie and intimate apparel
• Other fashion accessories

Warranty coverage is available only for products for which a warranty is expressly provided. Watches or other products may have limited warranty coverage as stated in their product listing or warranty documentation.

Jewellery, sunglasses, perfumes, lingerie, and other accessories do not automatically carry a warranty unless explicitly mentioned in the product description.

2. Warranty Eligibility

For products carrying a warranty, customers may be required to provide:

• Original purchase invoice or order number
• Valid warranty card, where applicable
• Clear photographs or videos showing the reported issue
• Proof that the product is within the applicable warranty period

All claims will be assessed according to the relevant product warranty terms and applicable law.

3. Warranty Coverage for Watches

For eligible watches, the limited warranty may cover qualifying internal movement or mechanism defects under normal use during the stated warranty period.

Unless expressly included in the warranty, coverage generally excludes:

• Accidental or physical damage
• Normal wear and tear
• Straps, glass, cases, and external components
• Damage caused by misuse, mishandling, or negligence
• Unauthorized repairs or modifications
• Water damage beyond the watch’s stated water-resistance specifications

The applicable warranty duration and coverage will be specified in the product listing or warranty documentation.

4. Jewellery, Sunglasses, Perfumes & Lingerie

These products are subject to their respective product descriptions, care instructions, and applicable quality standards.

Customers should check product specifications, material details, sizing, ingredients, fragrance information, and other relevant details before purchasing.

Any concerns involving a defective, damaged, incorrect, or misrepresented product should be reported to TCINOB Customer Support for assessment in accordance with applicable law.

5. Return & Exchange Policy

Perfumes and Fragrances

Perfumes and fragrances are not eligible for return or exchange due to a change of mind, personal preference, or fragrance preference. For hygiene and product-integrity reasons, customers should review the product details carefully before ordering.

This restriction does not remove any remedy available under applicable law for products that are defective, damaged, incorrect, counterfeit, or materially different from their description.

Lingerie and Intimate Apparel

Lingerie and intimate apparel are not eligible for return or exchange due to a change of mind, size preference, or personal preference, for hygiene reasons.

Customers should carefully check the size chart and product details before placing an order. This restriction does not exclude remedies available under applicable law for defective, damaged, incorrect, or misrepresented products.

Watches, Jewellery & Sunglasses

Return and exchange requests for watches, jewellery, and sunglasses are handled under the TCINOB Exchange, Return & Cancellation Policy and applicable consumer protection laws.

Product condition, original packaging, accessories, and the reason for the request may be considered when assessing eligibility.

6. Warranty Claim Process

To submit a warranty claim for an eligible product:

1. Contact TCINOB Customer Support.
2. Provide your order number and purchase details.
3. Share photographs or videos of the issue, where relevant.
4. Provide the warranty card and invoice, if applicable.
5. Follow the instructions provided by our support team after review.

Our team will assess the claim and communicate the next steps.

7. Warranty Resolution

For approved warranty claims, TCINOB may arrange repair or replacement of the affected component, depending on the product, the nature of the issue, parts availability, and the applicable warranty terms.

Any resolution remains subject to applicable consumer protection laws and does not exclude remedies that customers are legally entitled to receive.

8. Shipping & Service Charges

If an eligible product must be sent for inspection or warranty service, applicable shipping or service charges will be communicated to the customer in advance.

Responsibility for these charges will depend on the nature of the claim, the relevant warranty terms, and applicable law.

9. General Conditions

TCINOB may:

• Inspect products and verify claims before determining eligibility.
• Request invoices, photographs, videos, or other relevant supporting information.
• Assess claims according to the applicable product terms.
• Update this policy when necessary, subject to applicable law and existing warranty commitments.

Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded.

10. Contact Information

For warranty, product-quality, or return-related enquiries, contact:

Brand: TCINOB

Email: support@tcinob.com

WhatsApp: +91 98051 18934

Please include your order number and relevant product details so that our team can assist you.